Communication is the most important aspect of customer service. Even if the news is bad news, customers appreciate being kept in the picture and often leave with a better overall impression of your service despite not getting exactly what they hoped for. Think of all those news stories showing disgruntled train commuters or airline passengers who feel they’ve been let down -usually it’s being left in the dark that bothers them the most. […]
A new text message arrives. “Good News! There is a new order for you on 3D Hubs.”
Could be another Fairphone case. So far there has not been a single repeat of colour and design. The beauty of making custom items to order is that the number of combinations is vast. If so it shouldn’t be a challenge and we can quickly make another community-minded customer happy.
But maybe it will be something different. Something challenging. Time to take a look…therein lies the thrill of it.